If, for any reason, you are not satisfied with your order, we will, with your help, resolve matters easily and speedily. We will offer a gift voucher credit. Please contact with your order number within 3 days of receipt of your order if you are unsatisfied. We are unable to refund any of our bundles or any shipping charges. No credit nor refunds are allowed after 3 days of delivery.
Where delivery attempts are made unsuccessfully and parcels returned to us, we must charge the equivalent or current undiscounted shipping fee (whichever is greater) for the returned parcel. If you would like us to re-ship, we must charge a new current undiscounted shipping fee. These are fees all couriers impose on us for shipping and returns, and this is outside of our control. Your order indicates acceptance of these terms.